Bug Fixes

• “Cannot Be Loaded” Error: Appears immediately after adding a property to a line item while editing an estimate.

• Estimated Profit Changes: The “Estimated Profit” on an estimate what uses Price Matrices changes automatically when editing and saving, even without any changes being made.

• Outdated SMS Error Handling: SMS error handling for Free, Starter, and Pro tiers lacks clarity for the user.

• Failed Payments in Stripe: Failed payments do not reflect as a failed status in Copilot, causing users to believe funds were received, with no way to manually resolve the issue.

• Automation Issues After Downgrade: Sequence automations are not disabled for clients after a plan downgrade.

• Incorrect Decimal Placement for Tips: Tips on the payment receipt page are displayed with incorrect decimal placement.

• Fix Customer/Payee on Single Payment Record Screen: Resolve issues with the customer/payee field on the single payment record screen.

• Refactor Time Zone Helper: Time stamps on the invoice history page do not align correctly, causing confusion about when actions were taken.

• Duplicate Custom Fields on Invoices: Eliminate duplicate custom fields from invoices.

Bug Fixes

• When pressing ‘Cancel’ on the visit creation page, the page refreshes instead of navigating back to the schedule.

• Unable to scroll up to view previous text message history.

• The “Crews” filter on the invoice list does not work, resulting in an endless loading screen until the filters are reset.

• The automation trigger “Tip Added on Payment” does not work in Sequence Automation, leading to missed communications.

• Using Sequence Automation with the action “Payment Added” and the condition “Tip Added” causes an infinite spinning wheel when attempting to record a manual payment, disrupting workflows and creating discrepancies in payment records.

Bug Fix

• "EVENT_DATE" email merge tag is filling with the event time instead of the event date.

Bug Fixes

• Pressing the “Enter” button on the keyboard makes multiple pop-ups show up when deleting a legacy automation.
• Some merge tags aren't working: it only shows the tag’s name.
• When editing an estimate that uses the price matrix to make a different total, the BH amount doesn’t update correctly when saving the changes.
• A popup that lets you choose “Scheduled Date” or “Today’s Date” isn’t showing when selecting events from the Dispatch Board or Scheduler.
• A tag wasn’t removed when it should have been in Sequence Automation, which caused the tag to stay on the customer’s profile and might make other automations run when they shouldn’t.

The customer list now properly reflect the status of an ACH account saved on a customer profile as pending or verified. (List filter for ACH pending also added)

Key Benefits

This enhancement to the customer list offers greater transparency into ACH account statuses for your customers. You can now easily see if an ACH account is still pending or verified, streamlining your workflows around payment readiness. The new filter for “ACH Pending” also enables you to quickly locate and follow up on any customers who have not yet completed ACH verification, ensuring timely access to necessary payment methods.

Getting Started

1. Navigate to the Customer List view in Copilot.
2. Use the new Status column to view each customer’s ACH account status as either Pending or Verified.
3. To filter your customer list to show only customers with Pending ACH accounts, click on the Filters option and select ACH Pending.

How It Works

Previously, Copilot displayed the ACH status as “Pending” or “Verified” within individual customer profiles. With this update, you can now see this status directly in the Customer List view, providing a quick overview across multiple customers.

A Pending status indicates that the customer has entered their ACH account information into Copilot, but they still need to complete the verification process by entering the microdeposit amounts sent to their bank account. Once they complete this step, the status will automatically update to Verified in both their profile and the customer list, ensuring seamless and accurate tracking of ACH payment readiness.

Key Benefits

This new confirmation prompt adds a layer of security, ensuring that payment information is not accidentally deleted from customer profiles. By requiring confirmation before deleting a saved credit card or ACH account, Copilot helps you prevent unintentional data loss and potential disruptions to your payment processes.

Getting Started

1. Navigate to a Customer Profile within Copilot.
2. Go to the Payment Information section.
3. Click Delete next to a saved credit card or ACH account.
4. A confirmation prompt will appear, asking you to confirm before the payment information is permanently removed. Click Confirm if you wish to proceed with the deletion, or Cancel to keep the information saved.

How It Works

When you click Delete on a saved payment method, Copilot triggers a confirmation prompt before removing the payment information. This prompt is a safeguard against accidental deletions, providing an extra step to ensure that critical payment data is not removed unintentionally. Only after confirmation is received does Copilot process the deletion, keeping your payment records secure and protected from unintended changes.

Bug Fixes

• Fatal Error Appears in Properties Tab in the Customers Page When Attempting to Navigate to Next Page When Searching by a City/Town
• Default Invoice Notes and Terms Don't Populate When Generating an Invoice from Estimate
• Sequence Automation triggered when a tag was added to a customer that did not match the tag listed in the automation which caused incorrect communication
• "Customer Has Tag" Condition does not work when paired with trigger "New Customer is Added" in Sequence Automation which causes limitation is automation capability