What started as a one-time experiment has become part of our DNA. Welcome to our third dedicated papercuts day, where we step away from building the big features for one day to focus entirely on the small friction points that slow you down.

This round brought 14 targeted improvements across invoicing, dispatch, customer management, and integrations. None of these will change your world overnight, but together they make Copilot feel more responsive to how you actually work.

What We Fixed

• Customer Profiles: Resolved white screen issue that prevented customer profile pages from loading properly - users can now access all customer information without errors
• Invoicing: Fixed tax percentage calculations that were incorrectly updating when editing invoices - custom tax rates now remain unchanged when reopening invoice edit pages
• Business Profile: Corrected form validation issue where optional fields became required after clicking - only required fields now show validation errors
• Dispatch Board: Fixed automatic scrolling to top when viewing visit photos - users now stay in their current position on the board after checking photos
• Invoice Settings: Updated delivery preference notifications to accurately reflect current settings instead of showing generic email messaging
• Late Fee Rules: Fixed currency symbol display that wasn't updating when switching between percentage and exact amount calculations
• Auto-Charge Settings: Added clear confirmation notifications when enabling or disabling auto-charge preferences
• Invoice Status: Corrected "sent via copied link" notifications that incorrectly displayed as "sent via text"
• Visit Creation: Removed confusing sidebar when creating visits to streamline the workflow and reduce clutter
• Communications: Added email open tracking details directly in customer communication tabs - users can now view email timestamps and open status without navigating to separate email history pages
• Dispatch Board: Made "On Site" status visible to employee and regular accounts, improving team communication and coordination
• Customer Profiles: Added smooth loading animations for text fields to eliminate visual expansion during page load
• Work Requests: Updated table column header from "Date of request" to "Preferred Work Date" for better clarity
• QuickBooks Integration: Improved mapping interface text and removed outdated references for clearer user guidance

What's Next

These focused improvement sessions have become a regular part of our development rhythm. While we continue building the major features on your roadmap, we're committed to consistently addressing the small stuff that adds up to a better daily experience.

Keep the feedback coming—we're already planning round four.

– The Copilot CRM Team

✨ New Pages: Pictures, Work Request, Rate Us, My Profile

⚡Entire portal now rebuilt in React with modern APIs

💳 Faster performance, improved security, and updated design

🤝 Optimized customer experience for higher acceptance rates and smoother payments

New update for Copilot, including several bug fixes:

Bug Fixes

• Scheduling: Fixed an issue where extending a recurring series moved the calendar to the bottom of the page. The calendar now remains in the proper position when extending a recurring series.
• Scheduling: Resolved a problem where crew assignments didn’t update correctly. Updates now reflect instantly in the list view.
• Dispatch Board: Corrected an issue where skipped visits weren’t displaying the correct status on the dispatch board. Skipped visits now appear accurately on the dispatch board.
• Navigation: Fixed a blank-screen error that occurred when trying to view Invoices and Estimates, after changing the connected Stripe account. Pages now load reliably.
• Billing: Resolved an issue where invoice totals displayed incorrectly when auto-populate was enabled. Totals now calculate correctly right away.
• Time Tracking: Fixed an issue where logged time wasn’t visible in the grid view. All tracked hours now display consistently.
• Estimates: Corrected behavior when deselecting line items in accepted estimates caused all line items to turn red. Edits now save properly and only the deselected line item turns red.
• Payments: Fixed the “card on file” badge incorrectly disappearing. The badge now accurately reflects when a card remains on file for the customer.
• Customers: Corrected customer type labels shown under the customer name. Customer type labels no longer display under the Customer’s name, and are visible in the Type column, as expected.

Have feedback or questions about these updates? Contact our support team.

New update for Copilot, including several bug fixes and improvements:

Bug Fixes

• SMS Setup: Resolved issue preventing Australian users from searching and selecting SMS numbers after registration approval - international users can now complete SMS configuration successfully
• Customer Management: Fixed missing credit card icons in Customer List view - payment status indicators now display correctly for customers with saved cards
• Billing: Resolved issue where payments appeared in the Payments section but weren't reflected on corresponding invoices - payment applications now display accurately across all views
• Dispatch Board: Fixed delay in table updates after assigning crew to visits through the pop-up modal - crew assignments now appear immediately without requiring a page refresh
• Scheduling: Resolved issues with the Extend Recurring Series popup displaying duplicate overlays and incorrect dates - users can now extend recurring events reliably
• Scheduler: Fixed date handling errors that occurred during end date validation - improved system stability for date-related operations

Have feedback or questions about these updates? Contact our support team.

Customer Portal Enhancement

• Paid invoices now automatically appear in customer portals regardless of send status
• Customers can view their payment history without requiring invoice emails
• Particularly beneficial for businesses using daily or weekly billing cycles

Payment Method Storage Controls

• Enhanced functionality for "Require a payment method on file" setting in Settings > Invoices, Estimates and Receipts
• When turned off, customers now have the option to opt in/out of saving payment methods during checkout
• When checked, payment methods are automatically stored (existing behavior)
• Useful for property managers and businesses handling multiple properties or large project billing

New update for Copilot, including several bug fixes and improvements:

Bug Fixes

• Property Management: Fixed issue where users were unexpectedly redirected back to the main Property page when adding line items from Events from the Events Assigned to this Property list - you can now complete the add line process without interruption
• Automation: Resolved problem where sequence automations weren't triggering after estimate approvals - automated workflows now fire reliably when customers approve estimates
• Payments: Corrected misleading "card on file" message that appeared even when no payment method was saved - payment screens now accurately reflect available payment options
• Billing: Fixed tax rate calculation issue when "Use Property Location for Tax Rate" setting was enabled - invoices now apply the correct tax rate based on property location, even when ZIP codes are in overlapping counties
• Auto-Charge: Resolved duplicate charging issue where credit cards were charged multiple times when using auto-charge on invoice creation after sending the invoice - cards are now charged only once as intended
• Payment History: Fixed incorrect timestamps displayed in auto-charge history - payment records now show accurate date and time information

Improvements

• Property Notes: Added visual confirmation messages when updating or adding property notes - you'll now see clear success notifications confirming your changes were saved
• Notifications: Updated message notification icon to show only unread conversations instead of all open conversations - reducing notification noise so you only see alerts for messages that need your attention

Have feedback or questions about these updates? Contact our support team.

New update for Copilot, including several bug fixes and improvements:

Bug Fixes

• Billing: Fixed automatic charge attempts that were triggering immediately after invoice creation despite no retry rules being configured
• Customer Statements: Resolved issue where the email builder wouldn't load when sending customer statements - users can now successfully compose and send emails
• Account Access: Fixed blank screen issue that prevented viewing customers and invoices for specific accounts
• Automations: Restored functionality for legacy review automations that weren't firing when customers left 4-5 star ratings

Improvements

• Discount Fields: Enhanced discount field validation to only accept numeric values between 0-100 with proper formatting across all invoice and estimate pages
• Invoice Security: Disabled discount modifications on fully paid invoices to prevent accidental changes to completed transactions

Have feedback or questions about these updates? Contact our support team.

New update for Copilot, including several bug fixes and improvements:

Bug Fixes

• Invoices: Fixed endless loading wheel when attempting to edit invoices - users can now successfully modify invoice details without getting stuck
• Customer Portal: Resolved authentication error that briefly flashed on screen when customers accessed their invoices through portal links
• Billing: Fixed subscription renewal issues that were incorrectly combining charges and locking users out of their accounts
• Notifications: Fixed notification bell to properly display when estimates are accepted through the customer portal or CRM
• Invoices: Corrected workflow issue where completed visit information wasn't being added to existing pending invoices after they were edited
• Invoices: Fixed missing custom fields on invoices automatically generated from visit completion or level billing contracts
• Payments: Fixed payment note editing so new text properly replaces existing notes instead of duplicating the original content
• Notifications: Improved delivery timing for mobile push notifications when customers accept estimates - notifications now arrive immediately
• Dispatch Board: Fixed item and service search dropdown that was disappearing when hovering over results while adding line items
• Navigation: Resolved infinite loading issue with breadcrumb navigation when viewing customer profiles with apostrophes in their names
• Address Selection: Fixed country and state dropdown fields to automatically update correctly when selecting addresses through Google Maps integration

Improvements

• Customer Import: Updated sample file template with clearer formatting, better examples, and more comprehensive field guidance

Have feedback or questions about these updates? Contact our support team.

What’s New:

We’ve brought the same high-converting magic from the Estimates Page redesign to the rest of the Customer Portal — now fully optimized for faster payments, easier invoicing, and smoother tipping.

This is more than a visual update — it’s designed to put more money in your pocket and reward your team.

Why It Matters for Your Business:

These upgrades directly impact your bottom line:

• 💳 Get paid faster → streamlined payment flow + easier card storage
• 📱 More mobile-friendly → most customers use their phones, now the portal works perfectly on them
• 💸 Get tipped more → guided tipping experience improves conversion
• 👥 Track team performance → tip tracking by employee is coming soon
• 🔒 Fewer payment errors → improved Stripe integration and card handling

What’s Included:

🧾 Invoice Page Redesign

• Cleaner, easier-to-read invoices
• Fully mobile-optimized experience
• Faster load times and improved navigation

💳 Payment Improvements

• Smoother credit card entry and updates (via Stripe’s latest APIs)
• One-click payment experience from mobile devices
• Better error handling and fewer failed transactions

🎁 Tipping System Overhaul

• Guided tipping options (10%, 15%, 20%, or custom)
• New design encourages more generous tipping
• Tip assignment by employee coming soon (aligned with new No Tax on Tips legislation)

Who This Affects:

• Already using the Customer Portal?

These updates are live in your account — no setup required. Just send invoices like normal and enjoy the smoother flow.

• Still sending paper or PDF invoices?

You’re missing out — the upgraded portal is built to increase tips, reduce admin time, and get you paid faster.

✨ Enhancement:
When creating or editing a visit, you’ll now see Level Billing indicators directly next to line items when searching and selecting them from the line item dropdown menu, making it easier to spot which ones are included in the Level Billing plan and which will be invoiced separately.

🪲 Issue:
When downloading a PDF that includes multiple estimates or invoices, the invoices or estimates overlapped each other and became difficult or impossible to read.
✅ Resolution:
This formatting issue has been fixed, and downloaded PDFs with multiple estimates or invoices now display all text clearly without any overlapping.
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🪲 Issue:
Visits generated from multi-step programs were not correctly carrying over the set tax amounts for each line item.
✅ Resolution:
Visits now correctly inherit the predefined tax amounts from multi-step programs, ensuring accurate tax rates and correct totals.
​
🪲 Issue:
In some cases, invoices showed a negative year as the invoice date if the line item(s) didn’t have a date selected.
✅ Resolution:
This issue has been fixed by adding guardrails so that invoices now use a valid date, even if one or more services don’t have a date filled in.