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Enhancement

Customers Can Now Accept Declined Estimates

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Shared by Product Team • May 23, 2025

What’s New

Customers can now accept an estimate they previously declined—directly from the original estimate link, with no action required from you.

Why It Matters

You told us this happens: a customer says no, shops around, then comes back ready to move forward.

Before, that meant a call, a new estimate, or a manual workaround. Now, it's instant.

What’s Improved

  • Customers can revisit a declined estimate and accept it on their own.
  • No need to resend or recreate the estimate.
  • You win more jobs with less follow-up.

How It Works

  • The original estimate link remains active, even after a decline.
  • If a customer changes their mind, they simply click the link and accept.
  • You’ll get notified just like any other estimate acceptance.
  • Don’t want them to accept it? Just mark the estimate as “archived”—they’ll be prompted to contact you instead.