New update for Copilot, including several bug fixes and improvements:

Bug Fixes

• Routing: Fixed an issue where routes could not be optimized or saved for customers imported from CSV when their properties were missing map coordinates, so imported customers can be routed normally.
• Estimates: Fixed an issue where using Customer Status or Customer Tags filters on the Estimates list could show duplicate estimates, so filtered results display correctly with no repeated entries.
• Estimates: Fixed an issue where adding some specific services to an estimate could trigger an error and fail.
• Estimates: Fixed an issue where saving an estimate could fail with an unexpected error when a service name contained extra spaces, so estimates save reliably even if service names are formatted inconsistently.
• Schedule: Fixed an issue where moving a recurring event and selecting “Move All Unclosed Visits” could reset BH values to 0, so existing BH values are preserved for all affected visits and no data is lost.
• Schedule: Fixed an issue where updating BH could shift a visit to the wrong date for accounts in timezones ahead of UTC (including Brisbane), so visits stay on the correct day after saving across single, recurring, multiday, and waitlist events.

Improvements

• Routing: Improved route optimization to automatically look up missing property coordinates and save them once found, so the Dispatch Board is more reliable when working with imported data.
• Dispatch Board: Updated map loading to persist successfully retrieved coordinates (not just display them), reducing repeated location lookups and improving consistency across sessions.
• Customers: Adjusted property details to only show coordinates when they actually exist, making it easier to spot and correct location issues that affect routing.

Have feedback or questions? Contact our support team.

Added a clipboard icon on the schedule list for visits that contain notes, so crews can spot important instructions before starting work.

Grow. Without breaking.

• Updated product branding to Homeworks across the app experience.
• Simplified plans to Solo (Free), Growth, and Enterprise.
• Growth and Enterprise now share the full feature set.
• Growth guarantee for paid tiers (refund software fees if business does not grow by at least 10% in year one).

Paid plans now include user seats:

• Growth: up to 10 users included
• Enterprise: up to 20 users included
• Additional users: $15 per user per month

Growth vs Enterprise differentiation updated to platform processing fee:

• Growth: 1%
• Enterprise: 0%

New update for Copilot, including several bug fixes:

• Estimates: Fixed an issue where the Level Billing Agreement option did not appear when creating a visit from an estimate, so you can link the customer’s existing Level Billing Agreement during visit creation.
• Dispatch Board: Fixed an issue where the Truck Mileage report could show no entries after route optimization, so mileage results display correctly going forward. (Truck Mileage reports created between December 19, 2025 and the date this fix is deployed may still appear blank, and you will need to re-optimize those routes to regenerate the report.)
• Schedule: Fixed an issue where indefinite recurring series could stop generating visits about two years after the start date by automatically extending them so future visits continue to generate.
• Schedule: Improved recurring series update logic so edits to recurring series apply more reliably across a wider range of recurring settings.
• Automations: Fixed an issue where creating a recurring series could trigger “Visit Added” notification actions for every visit in the series, so SMS and email notifications are now suppressed for recurring events.
• Invoicing: Fixed an issue where Payments in both the Customer Portal and the CRM could show amounts that excluded Stripe processing fees, so payment history and totals now reflect the full amount charged (including processing fees), including when paying an account balance across multiple invoices.
• Estimates: Fixed an issue where Price Matrix calculations could stop updating correctly after an item was declined, so estimate pricing and totals stay accurate when customers accept or decline items.

Have feedback or questions? Contact our support team.

Improvements

• UI Refresh: Updated icons and colors, plus cleaner navigation across Copilot.
• Mobile Navigation: Replaced the top menu button with a new bottom bar that includes quick buttons (Home, Notifications) and an easier menu for the rest of the app.

Improvements

• Mobile (Field Force): Paused the progress bar’s continuous stripe animation when the app is backgrounded, reducing unnecessary foreground-only rendering.
• Mobile (Field Force): Paused the rotating job timer animation when the app is backgrounded, so it does not keep updating when the app is inactive.
• Mobile (Field Force): Updated the in-app clock to run timer updates only while the app is active, improving efficiency during lock screen and app switching.
• Mobile (Field Force): Confirmed the real-time crew time refresh is UI-only (no background API calls) and scoped its interval behavior to the active app state.

Have feedback or questions? Contact our support team.

New update for Copilot, including several bug fixes and improvements:

Bug Fixes

• Invoicing: Fixed an issue where combining invoices could show an incorrect discount percentage when you edited the combined invoice, so the discount percent now reflects the true discount based on the combined subtotal instead of being incorrectly added together.
• Invoicing: Fixed an issue where completing a visit in Field Force ****could fail to generate an invoice in some cases, so eligible visits now create invoices reliably and skipped invoicing is logged with a clear reason for easier troubleshooting.
• Dispatch Board: Fixed an issue where events could still appear under the Unassigned Employees filter after you assigned them, so the Crew and Employee columns and the filtered event list update immediately without needing a page refresh.
• Dispatch Board: Fixed an issue where unassigning or changing a crew or employee could require a page refresh before the event list updated, so the Dispatch Board now automatically refreshes the filtered list after changes from both the event details popup and bulk assignment.
• Items and Services: Fixed an issue where exported CSV files could include formatting tags in descriptions and break columns in spreadsheets, so descriptions export as clean text and quotes are handled correctly.
• Expenses: Fixed an issue where editing an expense date could show an internal error when the expense had an assigned employee but the Employee field was left blank, so you can save date changes successfully without needing to select an employee.

Improvements

• Billing: Updated the registration, upgrade, and downgrade flows so new signups can choose a plan up front, upgrades take effect immediately with prorated billing, and downgrades can be scheduled to apply at the end of the billing period.
• Billing: Improved the Upgrade page to show the current subscription clearly, display only active plans, and label plan actions appropriately (Upgrade vs Downgrade) so it’s easier to understand what will happen before making a change.

Have feedback or questions? Contact our support team.

• Lock screen clock-in reminders are now available on Android (iOS already supported).
• Improved time clock consistency by preventing refreshes while clock-in and clock-out actions are still processing.
• Reduced timer flicker and state rollback during offline sync and pull to refresh.
• Added a warning when clocking out while an event timer is still running, guiding users to stop the active timer first (works online and offline).
• Updated event details to show only the event timer, removing unrelated global clock-in indicators.
• Extended sign-in session from 14 days to 30 days to reduce unexpected logouts.

If you want your business to grow without problems, you need to fix small mistakes before they turn into big ones.

A common problem in home service businesses is a missed clock-in. It can seem small, but it can cause big issues later. You might be stuck on a Friday night trying to find crews, fix payroll, and figure out where your profit went.

We’re starting to make Field Force more helpful, so this happens less often.

Lock-Screen Reminders

We added automatic clock-in reminders on your crew’s lock screen. If they arrive at a job and haven’t started the clock, Field Force sends a notification. This helps make sure time is tracked right away, without you chasing it later.

Next Job Flow

Staying efficient means staying on track. Now, after someone finishes a visit, meeting, or to-do, Field Force prompts them to go straight to their Next Job. No more jumping back to the list. One tap, and they’re ready for the next stop.

Update the iOS app in the App Store today!

The Android update will be coming very soon.

More updates coming very soon to improve time clock reliability and more.

The Copilot Team (soon to be Homeworks)

New update for Copilot, including several bug fixes:

Bug Fixes

• Marketing Emails: Fixed an issue where clicking the unsubscribe link in a marketing email did not consistently add the “Unsubscribed” tag to the customer profile, so opt-out status is reflected correctly.
• To-Dos: Fixed an issue where indefinite recurring to-dos could automatically inherit the company’s default Off-Season pause even when “Pause During Off-Season” was not enabled, so tasks generate as expected unless you intentionally pause them.
• Schedule: Fixed an issue where budgeted hours could show different totals between Month and Week views for weeks that span two months or years, so capacity numbers stay consistent across views.
• Dispatch Board: Fixed an issue where switching to Satellite view could refresh the page and revert to the standard map, ensuring your map view selection remains as selected.

Have feedback or questions? Contact our support team.