SMS inbox refresh
Shared by Product
• May 28, 2026
The SMS inbox has been updated to make texting with customers easier to manage day to day.
- Replaced the old inbox filters with All and Unread
- Added unread indicators on conversations in the All view
- Added a Mark as unread action so you can flag a conversation for follow-up
- Added a dedicated Unread view for messages that still need a reply
- Polished the conversation thread layout for cleaner alignment
- Improved pagination with a loading indicator
- Cleaned up legacy SMS code