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Enhancement

SMS inbox refresh

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Shared by Product • May 28, 2026

The SMS inbox has been updated to make texting with customers easier to manage day to day.

  • Replaced the old inbox filters with All and Unread
  • Added unread indicators on conversations in the All view
  • Added a Mark as unread action so you can flag a conversation for follow-up
  • Added a dedicated Unread view for messages that still need a reply
  • Polished the conversation thread layout for cleaner alignment
  • Improved pagination with a loading indicator
  • Cleaned up legacy SMS code