Dispatch Board Updates: Saved Routes and Improved Map-Based Routing

We’ve released two major updates to the Dispatch Board designed to make daily routing faster and reduce repetitive work week to week.

These updates include the ability to save optimized routes for future weeks and several improvements to how visits are selected and managed directly from the map.

Saved Routes for Weekly and Bi-Weekly Schedules

You can now save an optimized route and apply that same route order to future weeks.

How Saved Routes work:

• Optimize a route and assign stop order using Order Stops
• Once the route is in the exact order you want, select Apply to future weeks
• Choose whether the route should repeat every week or every other week
• The stop order is saved to each visit and automatically applied whenever those visits appear on the same schedule in future weeks

For example, if you optimize a Monday route and apply it to future weeks, the next time you view that Monday schedule, the same visits will already have the correct stop order applied.

You can still make changes to a specific day’s route. Those changes only affect that day unless you choose to save the updated route again for future weeks.

This allows you to:

• Lock in recurring routes that don’t change often
• Add or adjust visits for a single day without impacting future schedules
• Re-save a route when a permanent change is needed

Saved Routes support both weekly and bi-weekly recurring schedules.

All Visits Now Display on the Map by Default

When you load the Dispatch Board, all visits now appear on the map automatically, even before you select anything in the table.

• Visits that have not yet been routed appear in gray
• This makes it easier to see coverage, clusters, and nearby visits at a glance before building a route

Select and Deselect Visits Directly from the Map

You can now manage route selection directly from the map instead of relying only on the table.

New selection behavior:

• Click a visit on the map to select it and add it to the table selection
• Selecting a visit on the map highlights it in the table automatically
• Right-click a visit in the table to deselect it
• This makes it easier to add or remove individual visits without searching through the list

You can still use existing tools like the lasso selection and table-based selection alongside these new interactions.

Quick Visit Details Shown on the Map

When you select a visit, quick details now appear in a fixed panel on the map.

The panel includes:

• Stop number
• Visit name
• Customer name
• Address
• Budgeted hours

This panel stays out of the way of the map while giving you immediate context as you select and adjust visits.

Existing Routing Controls Still Apply

All existing Dispatch Board functionality continues to work alongside these updates:

• Drag and drop visits in the table to manually reorder stops
• Optimize routes after selecting visits
• Assign routes to crews as usual

Once a route is optimized and finalized, you can save it for future weeks using the new Saved Routes options.

Why this matters

Together, these updates make it easier to:

• Select the exact visits you want for a route
• Build and fine-tune routes directly from the map
• Avoid rebuilding the same routes every week for recurring schedules

Teams with recurring service routes can now spend less time dispatching and more time making adjustments only when something actually changes.