FieldForce App Update: Attach Photos and Videos to Visits and Properties

We are excited to announce a significant enhancement to the FieldForce mobile app that improves your documentation, reduces risk, and provides better context for your crews: the ability to add media directly to both Visit Details and Property Records.

This feature helps your team capture critical visual information in real-time, ensuring that essential documentation is always connected to the right job or location.

Key Benefits for Your Business

• Robust Job Documentation: Capture more than just standard before/after photos. Document damage, tricky access points, specific equipment setup, and complex areas directly within a specific Visit.
• Persistent Property Context: Media saved at the Property Level lives beyond a single job. This ensures that every returning crew member has access to crucial, historical visual context, reducing errors and saving time on recurring service calls.
• Risk Mitigation: Create clearer visual records to protect your business against disputes, clarify callbacks, and serve as valuable assets for team training.

How to Use the New Media Capture

Using this feature is quick and intuitive for your field team:

1. Open the FieldForce mobile app.
2. Navigate to a specific Visit or Property record.
3. Tap the Event Media or Property Media sections to add photos or videos directly from the app.

Important Note on Permissions:

This feature fully respects your existing Copilot platform permissions. If you do not wish field workers to add media to certain objects, you can easily control and restrict those permissions within the Copilot platform settings.